MANUFACTURER / BRAND
May set the warranty terms.
Duration, eligibility, exclusions, repair, replacement or other remedies may be defined by the manufacturer or brand.
✦ WARRANTY INFORMATION
Product warranty questions? Here’s how we handle them.
Some products may include warranty coverage provided by their manufacturer, brand or supplier. This page explains GlowNovi’s role and what information may be needed if you have a warranty-related concern.
START WITH THESE
01
Your order number
Helps us identify the purchase and product.
02
Product details
Include the brand, item and issue you’re seeing.
03
Photos if relevant
Clear images can help document a visible problem.
04
Manufacturer information
Keep packaging, labels and warranty materials when available.
Coverage can depend on the product and brand.
GlowNovi is a retailer of third-party branded products. Warranty terms, where available, may be set by the manufacturer, brand or supplier rather than by GlowNovi.
SUPPLIER
May provide product-specific support.
Depending on the product and source, supplier support may also be relevant to a warranty or product issue.
GLOWNOVI
We help review the next step.
Contact us with your order details. We can review the information available and help point you toward the applicable support route.
YOU
Keep the product information.
Retain packaging, labels, instructions and any warranty documentation included with the item when practical.
IF THERE’S A PRODUCT ISSUE
A simple way to start the review.
Warranty questions are easier to review when the product, order and issue are clearly identified.
Contacting GlowNovi does not automatically mean a warranty claim will be approved. Eligibility depends on the applicable manufacturer, brand or supplier terms and the circumstances of the product issue.
01
Find your order number
Use the order confirmation or account details.
02
Describe the issue
Explain what happened and when you first noticed it.
03
Add supporting photos
Include clear photos when the issue can be shown visually.
04
Send the details to GlowNovi
We’ll review the information and the available support path.
WARRANTY ≠ RETURN POLICY
These are related, but they’re not the same thing.
A store return or refund request is handled under the applicable GlowNovi return/refund policy. A warranty claim may involve separate manufacturer, brand or supplier terms.
If you are not sure which route applies, contact GlowNovi and explain the situation before sending anything back.
Common reasons customers ask about warranty support.
A functional problem develops after normal use.
A defect appears to be related to how the item was made.
You need help locating the relevant product or brand support route.
i
Warranty coverage may not apply to every issue. Wear and tear, misuse, accidental damage, improper storage or use outside manufacturer instructions may be excluded depending on the applicable warranty terms.
✦
PRODUCT SOURCING
AUTHENTICITY INFORMATION
→
Warranty support and authenticity are separate questions.
GlowNovi’s authenticity information explains how we approach sourcing and third-party branded products. Warranty coverage, however, depends on the applicable product-specific terms.
NEED WARRANTY HELP?
Send the order details. We’ll help identify the next step.
Include your order number, the product name and a clear description of the issue. Add photos when relevant.