Questions happen. Answers should be easy.

Open the individual product page and look through the product notes and images. For brand-specific safety, care or usage instructions, always follow the instructions included with the product or provided by the manufacturer.

Availability can change quickly. If an item is currently unavailable, its product page will show the latest stock status. Check back later or explore similar essentials within the same collection.

GlowNovi bundles group useful products together to make shopping simpler. The exact products, quantities and pricing included in a bundle are shown directly on that bundle’s page, so you can review what is included before adding it to your bag.

GlowNovi currently offers free shipping on qualifying orders of $30 or more when the offer applies. Available shipping options and any charges are shown during checkout.

Once shipping information is available, use the order and tracking details sent with your order updates to follow its progress. Delivery estimates may vary depending on destination and carrier.

If you notice something that needs changing, contact us as soon as possible. Once an order has entered fulfillment or shipped, changes may no longer be possible.

Get in touch with us with your order details and a clear photo of the issue where applicable. That gives our support team the information needed to review what happened and help with the next step.

Return eligibility can depend on the item and its condition. Check our current Return Policy for complete eligibility, timing and instructions, or contact us if you’re unsure whether your item qualifies.

Contact us as soon as you notice the issue. If the order has not moved too far into fulfillment, we may be able to help. If it has already shipped, the applicable return or exchange process will apply.