ORDER PLACED
We received the order.
Your order confirmation contains the details submitted at checkout.
✦ ORDER TRACKING
Wondering where it is? Start here.
Enter your order or tracking details in the Track123 tracker below for the latest available shipment updates. You can also sign in to your GlowNovi account to review your order information.
THE QUICK VERSION
01
Check your email
Open the shipping confirmation sent for your order.
02
Open the tracking link
Carrier tracking becomes available once shipment details are created.
03
Need more help?
Contact GlowNovi with your order number and checkout email.
LIVE SHIPMENT TRACKING
Track it right here. No carrier-site detour.
GlowNovi uses Track123 for shipment tracking. Enter the information requested by the tracker below to view the latest available delivery updates.
Check the latest available status.
Tracking information is supplied by the carrier after an order has been fulfilled and a tracking link is available.
📦
HAVE A GLOWNOVI ACCOUNT?
SIGN IN
→
Sign in to review your orders.
If your order is connected to your customer account, you can review available order information after signing in.
A simple order timeline.
FULFILLMENT
The order is being prepared.
Order changes may become unavailable once fulfillment has started.
SHIPPED
Tracking becomes available.
When tracking information is created, use the carrier link in your shipping update to follow the shipment.
DELIVERY
Carrier updates take over.
Delivery estimates and scan updates are provided by the carrier handling the shipment.
NEED A LITTLE MORE HELP?
Tracking doesn’t always tell the whole story.
If something looks unusual, check the common situations below or contact GlowNovi with your order number.
◷
Tracking hasn’t updated
Carrier scans may not appear immediately after shipping information is created.
!
Order details look incorrect
Contact us as soon as possible with the order number and the details that need reviewing.
?
Can’t find your tracking email?
Check the email address used at checkout, including spam or promotions folders where applicable.
STILL NEED SUPPORT?
Bring the order number. We’ll take it from there.
For order-specific help, include your order number and the email address used at checkout when contacting GlowNovi.