PRODUCT IDENTITY
We sell the branded product shown.
Product listings are intended to identify the actual branded item being offered for sale, not a lookalike or imitation product.
✦ AUTHENTICITY & BRAND GUARANTEE
Brand-name products. Clearer sourcing.
GlowNovi sells authentic branded products sourced through trusted suppliers. This page explains how we approach sourcing, packaging differences and product authenticity.
OUR APPROACH
01
Branded products
Products are represented by their actual brand names.
02
Trusted suppliers
We source through suppliers we choose to work with.
03
Packaging can vary
Manufacturer packaging may change over time.
04
Support if concerned
Contact GlowNovi if something about your order looks unusual.
What authenticity means here.
SOURCING
We source through trusted suppliers.
GlowNovi works with suppliers we select for our catalog. Supplier relationships can differ by product and may change over time.
COUNTERFEITS
We do not knowingly sell counterfeit products.
If you believe something about a product or order is not consistent with the item represented on our site, contact us so it can be reviewed.
PRODUCT INFORMATION
Manufacturer guidance still matters.
For usage, safety, care, ingredients, age guidance or other product-specific information, follow the manufacturer’s labeling and instructions supplied with the product.
HOW SOURCING WORKS
GlowNovi is the retailer, not the manufacturer.
GlowNovi curates and resells branded products from third-party brands. Unless a product page specifically says otherwise, GlowNovi does not manufacture the branded products in our catalog.
We also do not describe GlowNovi as an authorized retailer, official brand partner or manufacturer representative unless that relationship has been specifically established and stated.
BRAND
Creates the product
Product specifications, labeling, packaging and manufacturer guidance.
SUPPLIER
Supplies inventory
Inventory may be sourced through different trusted supply relationships.
GLOWNOVI
Curates & retails
We present the product, process your order and provide store support.
PACKAGING CAN CHANGE
A different box doesn’t always mean a different product.
Brands can update packaging, labeling, graphics, included literature or other presentation details over time. Supplier inventory may also include more than one packaging version during a transition.
Product images on GlowNovi are intended to help identify the item, but packaging received may vary from imagery shown because of manufacturer packaging updates or supplier inventory.
✦
Packaging artwork
Colors, layout or graphics may be updated by the manufacturer.
↗
Labels & inserts
Printed materials and labels can change between production runs.
✓
Check the product itself
Review the item, labeling and manufacturer information you receive.
Don’t guess. Send us the details.
If you have an authenticity concern, include enough information for the product and order to be reviewed.
Include the GlowNovi order number connected to the product.
Include photos of the product, packaging, labels and the area causing concern.
Tell us what looks different or why you believe the item needs review.
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BRAND & TRADEMARK INFORMATION
Third-party brands remain their own brands.
Brand names, product names, trademarks, logos and related intellectual property belong to their respective owners. Their appearance on GlowNovi identifies products offered for sale and does not, by itself, mean GlowNovi is affiliated with, endorsed by or an authorized retailer of that brand.
CLEARER SHOPPING
Know what you’re buying. Know who to ask.
Browse GlowNovi products with clear product information, or contact us if something about an order needs review.