GlowNovi is committed to a clear and secure checkout experience. This policy explains available payment methods, authorization, order confirmation, currency, refunds and what to do when a payment or billing issue needs review.
GlowNovi accepts the payment methods displayed during checkout. Depending on the checkout configuration, device and location, available options may include major credit/debit cards and accelerated payment methods supported by Shopify checkout.
By placing an order, you authorize the selected payment method to be charged for the final checkout total, including applicable taxes, shipping charges and other amounts shown before purchase. A bank or payment provider may approve, decline or review the transaction.
GlowNovi’s U.S. storefront presents checkout amounts in USD unless the checkout clearly displays otherwise. Product prices, discounts, shipping charges and applicable taxes are shown before the order is submitted.
After a successful checkout, GlowNovi sends the usual order confirmation to the email or contact method provided at checkout. If you do not see it, check spam or junk folders before placing a duplicate order.
Payment information is handled through Shopify checkout and the payment provider selected at checkout. Enter complete and accurate billing information so the payment provider can verify the transaction.
GlowNovi will never ask you to send a full payment-card number, password or sensitive account credential by email. If you believe you were charged incorrectly, contact us with the order number, amount and a description of the issue.
Keep your order confirmation for reference.
Contact us with the order details before assuming it is a separate order.
Your bank or payment provider may have its own verification process.
Recheck the billing and payment information entered. If it still fails, contact the payment provider or try another method shown at checkout.
If you are unsure whether an order was completed, check for an order confirmation before placing another order.
Contact GlowNovi with the order number, amount and relevant payment details. Do not send full card numbers or sensitive credentials.
Cancellations, returns and refund requests are handled under GlowNovi’s applicable Returns & Refunds Policy. When a refund is approved, GlowNovi sends it back through the applicable payment process; the time it takes to appear can depend on the bank or payment provider.
When contacting GlowNovi about a payment, include your order number, checkout email and a short explanation of what you are seeing. Do not send full card numbers, passwords or other sensitive credentials.