At GlowNovi, operated by ROMANKIRK LLC, we aim to provide a clear, reliable, and consistent shipping experience. This Shipping Policy explains the available shipping methods, costs, delivery estimates, tracking, and procedures for orders placed through www.glownovi.com.

2. Shipping Destinations

We currently ship exclusively within the 50 United States, including Alaska and Hawaii.

We do not currently ship to:

  • U.S. territories

  • International destinations

  • P.O. boxes that cannot accept delivery from the selected carrier

  • Freight-forwarding addresses, when restricted by the carrier or payment provider

Any applicable shipping options and charges will be displayed at checkout based on the delivery address and order value.

3. Order Handling Time

Orders are normally processed within 1–2 business days, Monday through Friday.

Orders placed on weekends or federal holidays will begin processing on the next business day. Handling time is included in the total delivery estimates shown below.

Orders may require additional processing time due to:

  • Address or payment verification

  • High order volume

  • Product availability

  • Carrier service interruptions

  • Severe weather or other circumstances outside our reasonable control

If a product requires additional handling time, that information will be displayed on the product page and will override the general timeframe stated in this policy.

4. Shipping Options and Costs

The following shipping options are available for eligible orders:

Standard Shipping

  • Orders of $30 or more: Free

  • Orders under $30: The applicable shipping charge will be displayed at checkout

  • Estimated delivery: 3–8 business days after the order has been processed

  • Estimated total time from order placement: Approximately 4–10 business days, including handling

Five-Day Expedited Shipping

  • Cost: $10

  • Delivery timeframe: Within 5 business days from the date the order is placed

  • Handling time is included in this delivery estimate

Two-Day Expedited Shipping

  • Cost: $25

  • Delivery timeframe: Within 2 business days from the date the order is placed

  • Handling time is included in this delivery estimate

Expedited shipping availability may depend on the product, destination, inventory location, order time, and carrier coverage. If an expedited method is unavailable for an order, it will not appear as an option at checkout.

Delivery estimates are based on business days and exclude weekends and federal holidays.

5. Signature Delivery

Customers may add signature confirmation for an additional $5 to any available shipping method.

When signature delivery is selected:

  • Someone at the delivery address must be available to sign for the package

  • The carrier may make additional delivery attempts or hold the package at a nearby facility if no one is available

  • Carrier instructions will apply to any redelivery or pickup arrangements

Signature delivery may be especially helpful for high-value orders, apartment buildings, shared residences, or locations where unattended packages could be at risk.

6. Shipping Carriers

Orders are shipped using trusted national carriers, including USPS, UPS, FedEx, or a comparable delivery provider. The carrier used will depend on the destination, package size, selected shipping method, and fulfillment location.

GlowNovi may select the most appropriate carrier as long as the service is consistent with the shipping method purchased by the customer.

7. Order Tracking

Every shipment includes tracking. Once an order ships, the customer will receive a shipping confirmation email containing:

  • The tracking number

  • A link to the carrier’s tracking page

  • The items included in that shipment, when applicable

Tracking information may take up to 24–48 hours to update after the shipping confirmation is sent.

8. Multiple Packages and Split Shipments

Orders containing multiple products may be shipped from different fulfillment locations and may arrive in separate packages.

If an order is divided into multiple shipments:

  • The customer will not be charged additional shipping fees beyond the amount shown at checkout

  • Each package may have a separate tracking number

  • Packages may arrive on different dates

Receiving one package does not necessarily mean that the complete order has been delivered.

9. Address Changes and Order Cancellations

Please carefully review the shipping address before submitting an order.

If an address needs to be changed or an order needs to be cancelled, contact us as soon as possible at info@glownovi.com. We cannot guarantee that an address can be changed or an order cancelled after processing has begun.

Once an order has been transferred to the carrier, we may be unable to redirect, modify, or cancel the shipment.

GlowNovi is not responsible for delivery problems caused by an incomplete or incorrect address submitted by the customer. If a package is returned to us because of an address issue, refusal, or unsuccessful delivery attempts, we will contact the customer regarding reshipment. Additional shipping charges may apply.

10. Delivery Delays

Delivery dates are estimates and may be affected by events outside our reasonable control, including:

  • Severe weather

  • Natural disasters

  • Carrier disruptions

  • Federal holidays

  • High seasonal shipping volume

  • Transportation interruptions

  • Incorrect or incomplete addresses

  • Required security or payment verification

If an order has not arrived within the applicable estimated timeframe, contact us at info@glownovi.com or call 1-913-442-4823. We will review the tracking information and assist with a carrier trace when appropriate.

11. Packages Marked Delivered but Not Received

If tracking shows that a package was delivered but it cannot be located:

  1. Confirm that the shipping address on the order is correct.

  2. Check entrances, porches, mailrooms, parcel lockers, and other secure delivery locations.

  3. Ask household members, neighbors, building staff, or property management whether they accepted the package.

  4. Allow up to one additional business day, as some carriers may update tracking shortly before final delivery.

  5. Contact us if the package still cannot be located.

We will assist with reviewing the shipment and initiating a carrier inquiry when appropriate.

12. Lost Packages

If a package appears to be lost in transit, contact us promptly with the order number and tracking information.

Shipments are covered against confirmed loss or damage while in transit. Once the carrier investigation is completed, we may provide a replacement or refund as appropriate.

13. Damaged Packages or Products

Because GlowNovi sells baby, toddler, maternity, postpartum, health, and personal-care products, customers should inspect each package promptly after delivery.

If an order arrives damaged:

  • Do not use a damaged, opened, leaking, or visibly compromised product

  • Keep the product, original packaging, and shipping materials

  • Take clear photographs of the shipping box, shipping label, packaging, and affected product

  • Contact us within 7 business days of delivery

  • Include the order number and a description of the damage

After reviewing the claim, we will arrange an appropriate replacement or refund. We may request additional information to complete a carrier claim.

14. Missing or Incorrect Items

If an item is missing or an incorrect product was delivered, contact us within 7 business days of delivery.

Please include:

  • The order number

  • The name of the missing or incorrect item

  • Photographs of the items received

  • A photograph of the packing slip and shipping label, if available

After verification, we will send the correct or missing item or issue an appropriate refund.

15. Product Safety and Package Integrity

For the safety of babies, children, and parents, customers should not use a product if:

  • The safety seal is broken or missing

  • The product appears opened, used, contaminated, leaking, or tampered with

  • The package or product was materially damaged during delivery

  • The product differs from what was ordered

Keep potentially unsafe products away from babies and children and contact us immediately for assistance.

16. Refused and Undeliverable Packages

Packages that are refused or considered undeliverable by the carrier may be returned to us.

After the package is received and inspected, any eligible refund will be processed in accordance with our Return and Refund Policy. Original shipping fees, expedited shipping fees, signature fees, return-to-sender costs, or reshipment costs may be non-refundable unless the return resulted from an error by GlowNovi.

17. Returns and Refunds

Most eligible products may be returned within 30 days of delivery, subject to the conditions and exclusions in our Return and Refund Policy.

Unless a product is defective, damaged in transit, incorrect, or materially different from its description, the customer is responsible for return shipping costs.

Approved refunds are normally processed within 7 business days after the returned product is received and inspected. Refunds are issued to the original payment method. Banks and payment providers may require additional time to post the funds.

Due to health, hygiene, and safety considerations, certain opened, used, intimate-care, postpartum, feeding, nursing, oral-care, personal-care, or sealed products may not be eligible for return. Please review the full Return and Refund Policy before opening a product if return eligibility is a concern.

18. Shipping Fee Refunds

Standard, expedited, and signature-delivery fees are generally non-refundable after an order has shipped.

If GlowNovi ships an incorrect item, the order arrives damaged, or the purchased shipping service is not provided due to an error within our control, we will review the order and provide an appropriate resolution.

Carrier delays caused by weather, holidays, operational disruptions, incomplete addresses, or other circumstances outside our reasonable control do not automatically qualify for a shipping-fee refund.

19. Contact Information

For shipping questions or delivery assistance, contact:

ROMANKIRK LLC / GlowNovi
Email: info@glownovi.com
Phone: 1-913-442-4823
Address: 9863 E Blanche Dr, Scottsdale, AZ 85260, United States
Customer service hours: Monday through Friday, 9:00 AM–5:00 PM Eastern Time

Please include your order number when contacting us so that we can assist you efficiently.

20. Changes to This Policy

We may update this Shipping Policy to reflect changes to our services, carriers, pricing, or legal obligations. Updates become effective when posted on this page.

Thank you for shopping with GlowNovi.