Refund policy

RETURN AND REFUND POLICY

Last updated: October 7, 2026

At GlowNovi, we want returns to feel clear and straightforward. This policy applies to purchases made through https://www.glownovi.com.

1. Return window

You may request a return within 30 days after your order is delivered.

To qualify for a return, the item must be unused, unworn and in the same condition in which it was received. It must include its original packaging, tags, manuals, accessories and any other materials supplied with it. A receipt or other proof of purchase is required.

2. Starting a return

Before sending anything back, contact GlowNovi Customer Care at Support@glownovi.com. Please include your order number, the item you wish to return and the reason for the request.

If the return is approved, we will provide return instructions and the correct return address. Items sent back without prior approval may not be accepted.

3. Damaged, defective, missing or incorrect items

Please inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete or different from what you ordered, contact us within 7 business days after delivery.

Include your order number, a description of the issue and clear photographs of the product, packaging, shipping box, shipping label and packing slip when available. Do not use an opened, leaking, damaged or otherwise unsafe product.

When the issue is confirmed, GlowNovi will arrange an appropriate replacement, refund or other resolution. Approved returns caused by a GlowNovi error or confirmed transit damage include a prepaid return label.

4. Return shipping

For an approved return involving a change of mind or another reason unrelated to damage, defect or a GlowNovi error, the customer is responsible for return shipping costs.

For an approved return involving a damaged, defective, incorrect or materially misdescribed item, GlowNovi will provide a prepaid return label.

Original shipping and expedited-delivery charges are not refundable unless the return resulted from a GlowNovi error or the purchased shipping service was not provided due to circumstances within our control.

5. Non-returnable items

The following items cannot be returned unless they arrived damaged, defective, incorrect or materially different from their description:

- Gift cards and downloadable or digital products
- Personalized, custom-made or perishable products
- Items that have been used, installed, altered, washed or damaged after delivery
- Products missing original packaging, tags, accessories or components
- Opened or used intimate-care, postpartum, feeding, nursing, oral-care, health, hygiene, personal-care or sealed products when health and safety considerations prevent resale
- Items marked final sale or non-returnable before purchase

6. Exchanges

The quickest way to receive a different item is to return the original item and place a separate order after the return is approved. If a damaged, defective or incorrect item is confirmed, we may offer a replacement instead of a refund.

7. Refunds

We will inspect an approved return after it is received and notify you whether the refund has been approved. Approved refunds are issued to the original payment method within 7 business days. Your bank or payment provider may need additional time to post the funds.

If more than 15 business days have passed since we approved your refund, contact Support@glownovi.com.

8. Order cancellations and changes

Contact us as soon as possible if you need to cancel an order or change its shipping address. We will try to help, but changes and cancellations are not guaranteed after processing has begun. Once an order has shipped, it cannot be cancelled and must follow the return process above.

9. Contact us

GlowNovi, owned and operated by RomanKirk LLC
Email: Support@glownovi.com
Phone: +1 (928) 356-1905
Address: 9863 E Blanche Dr, Scottsdale, AZ 85260, United States

Support hours:
Monday–Friday: 9:00 AM–10:00 PM CST
Saturday–Sunday: 10:00 AM–5:00 PM CST

Contact page: https://www.glownovi.com/pages/contact